Fluxie is a print-on-demand company, meaning all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if a customer ordered the wrong size or color or changes their mind.
However, in the event of product damage or manufacturing error, Fluxie offers a free reprint or refund if you contact us within 14 days of product delivery. Please get in touch with our team using email support@fluxie.shop or the contact form and provide a clear photo showing the problem.
If an issue affects multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation.
Please note that Fluxie will not be held responsible and will not offer reprints or refunds if the customer orders the wrong size or color. In case of an unsuccessful delivery, you can opt for a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered defects.
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